NEW DELHI: Delhi government has set the ball rolling for ensuring that by August every Delhiite has a QR code-based health card with his or her basic clinical details to easily access public healthcare facilities.
The health card would be linked to the government’s ambitious cloud-based Health Information Management System (HIMS), which would make information like location of public healthcare facilities, availability of beds in government hospitals, doctors’ qualification, specialisation and availability, medicines in stores, etc, just a click away.
An expression of interest (EOI) has been floated for the selection of a health card issuing and distribution agency (IDA) and a request for proposal for selection of a service provider to operate a call centre of a centralised health helpline.
While HIMS is envisaged to track and record the complete medical record of each resident and help provide continuum of care, the health cards issued by the IDA would help by containing complete records and key clinical details, along with other related information about the individual’s eligibility under various health scheme and programmes of Delhi government in one place and also function as a Unique Health ID.
The health cards would facilitate easy identification of key clinical information that may be vital for the treating doctor to provide personalised healthcare services from anywhere in the city and any new diagnosis would get included in the card.
The data would also be updated on HIMS, which would digitally bring together the 38 government-run hospitals, apart from approximately 180 dispensaries, 25 polyclinics and 500 operational Aam Aadmi Mohalla Clinics that would be scaled up to 1,000.
Every Delhiite aged 18 or older would be issued the health cards and those between 1 and 18 years would also be issued the document linked to their parents cards. Newborns up to 1 year of age would be linked to their mother’s health card.
The cards would have the GIS coordinates of the patients based on their current address in the form of QR codes and would be assigned a unique health ID based on the guidelines defined under National Digital Health Mission. While the card would help them get healthcare services in any institution of Delhi, the benefits may be further extended to institutions outside Delhi too.
Initially, all Delhiites would be issued e-health cards with all required details. Subsequently, PVC cards would be sent to their registered address along with a letter from chief minister Arvind Kejriwal and a brochure highlighting the benefits, usage, and Dos and Don’ts. Cardholders would be able to rectify mistakes in demographic details and also request issuance of a duplicate card.
While the IDA would make cards based on Delhi’s electoral roll, there would be an option of self-registering and counters would be opened at healthcare facilities for this purpose.
According to the EOI, the IDA would have to take “utmost care” to ensure data privacy of all citizens. There are plans of capturing facial recognition and biometric data of all Delhiites and linking it to the health cards in the future.
Delhi government is also planning a mobile application and a 24×7 centralised helpline number, which would be mentioned on the health card for any support patients might need. The proposal for the helpline mandates that selected service providers would create a 50-seater call centre with trained responders to answer queries related to any healthcare facility.